All items listed are subject to availability. We do our very best to ensure all advertised items are in stock and available for immediate dispatch. Payment methods accepted are Paypal, Credit Card (via Paypal, you do not need a Paypal account). We do not offer bank deposit at this time.
All Lunch Punch orders are shipping to anywhere within Australia for a flat rate of $8. We post Australia Wide via courier or Australia Post. Shipping service is dependant on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched. We post daily Monday to Friday and endeavour to dispatch orders within 2 business days. Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, The Lunch Punch will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. Australia Post provides no provision to outline specific delivery instructions with their parcel delivery services. If you would like your parcel sent via courier, please contact us before ordering. We do not offer local pickup at this time.
We offer Flat Rate international shipping for $10usd via DHL ecommerce worldwide. Larger orders may be sent via dhl express. Tracking will always be provided. International orders are shipped twice weekly.
In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situtation. All items are checked and cross checked before packing.
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account at The Lunch Punch for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.
Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.